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| Customer Support |
The customer is at the very core of VKI Technologies' principles.
Providing customer service is a priority for the company. VKI prides itself in developing personalized relationships with its customers and partners. Therefore, VKI made a conscientious choice to have a company representative assigned to answer phone calls as opposed to using an automated answering service.
No matter the size of the company, each customer receives an attentive, personalized service. An experienced team is available to assist VKI's customers throughout North America and Europe who can access a toll free customer support line. Whether it is to inquire about an order, to obtain skilled technical support or simply to ask a question, VKI's team is always available to address customers' needs.
In keeping with its avant-garde reputation, VKI leads the industry by offering a customizable on-line equipment-training program that encompasses its major product lines. This training and certification course is accessible 24/7 via the Internet.
The course offers various training materials such as exercises, videos and certification exams using an easy-to-use intuitive interface. The IMR program greatly accelerates the learning process (Installation, Maintenance and Repair) and allows service department personnel to acquire comprehensive knowledge of all VKI beverage systems much faster than with conventional training.
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